Frequently Asked Questions
Here we have put together answers to a few of our most frequently asked questions. Cant find the answer you’re looking for? Get in touch today!
How long does delivery take?
Delivery is guaranteed within 12 working days for orders in the Republic of Ireland or 18 working days for worldwide deliveries.
Is the display difficult to hang?
No the display is very easy to hang. It uses a simple keyhole slot to hang from a single screw in your wall. View full hanging instructions here.
What are my material choices?
Our plaques are available in Maple, Walnut and Birch subject to availability in each product. Learn more about each material option here.
How do I order?
It’s easy to order your TouchWood Medal Display. Simply navigate to your preferred display, choose your material and enter your desired name or engraving (optional) and add the product to your cart. From there simply proceed to checkout and enter your delivery and payment information.
If that all sound a little too complicated, get in touch and we will process your order over phone or email at email@example.com or +353 (0)89 2236314
Is there a discount if I order more than one?
Yes. We offer a 10% discount on all orders above €100. This discount will be automatically applied as you check out!
How and where do u make the displays?
All of our displays are made by hand in Tuam, Co. Galway. Learn more about our team and our workshop here.
How do I pay?
Payment can be made online or over the phone via credit card or Paypal account. If neither of these methods are possible for you, please get in touch with firstname.lastname@example.org or +353 (0)89 2236314 and we will try to accommodate alternative arrangements.
How many medals fit on a plaque?
Every display is different, but the number of medals each one will hold is listed on our product pages. Note that the hooks will each hold up to 3 medals if necessary.
Are they free standing or for hanging?
Our display plaques are designed to be wall mounted only, and our not suitable for free standing.
How do you deliver?
We deliver via courier or via the postal service, depending on the final destination. Learn more about our delivery arrangements here.
Is there a charge for delivery?
Delivery within the Republic of Ireland and UK is €10, with delivery to the rest of the world costing €30. Learn more about delivery here.
Is there a limit to what you can engrave?
We recommend engraving a single name on your display and limit the engraving to 10 characters. Learn more about our engraving here.
Do you deliver outside Ireland?
Absolutely. We deliver world wide at very reasonable rates. Learn more here.